Clients send requests through their own portal, a request link or email. You track each commitment back to its clause, log time against the retainer and approve a monthly report before the client sees it.
Full access for 30 days. No card required.
Each client's requests, contract and corporate commitments, documents, time, reports and contacts are kept together, with a short profile of who signs and how they like to work. The overview shows what needs you today across all of them.
The Counsel Workspace overview: what is overdue, waiting for approval or due in the next seven days across every client, with open requests and retainer hours this month
Client contacts raise requests in the portal, by sending them to the client's request email address, or through a request link that needs no sign-in and shows nothing back. Each request carries a response target, and the monthly report shows the client how quickly you replied. You set priority, scope and an assignee, and send out-of-scope work to the client to approve with your estimate.
Renewal dates, notice periods, payments, reporting duties and governance items, each linked to its source document and quoted clause. Give each one a due date or trigger event, a reminder and the person who tracks it. A contract that renews automatically keeps its notice deadline current after each renewal.
Templates for Delaware corporations and LLCs, annual reports in any other state on dates you set, board governance, insurance and policy reviews, UK private companies and new client onboarding. You pick the items for each client and confirm the dates.
A monthly fee with included hours, a block of hours, or hourly. Unused hours can carry forward up to a cap, alerts go out at the threshold you set and out-of-scope time is kept separate. Time is recorded in 6-minute increments by default, a timer runs from the workspace header, and each closed month can become an invoice draft in Invoice Generator.
Completed work with outcomes, open matters, decisions the client needs to make, upcoming commitments, retainer usage and response times. You edit against a live preview, approve the report and share it in the portal with a branded PDF.
Invited contacts see their open requests, the decisions you need from them, commitments you have shared and published reports. They can reply, approve extra work and upload evidence, and you can choose to show them the retainer hours used.
Requests and commitments come and go all month. At the end of it you check the time and approve each client's report.
A client contact sends it from the portal, the request link or the client's request email address, or your assistant logs it. It lands under that client with a response target, and the overview flags anything past it.
Mark it in or out of scope. Out-of-scope work goes to the client to approve with your estimate. Time you log counts against the retainer unless it is out of scope or non-billable.
Reminders arrive in one email at 8am in your time zone. Clients upload evidence for the commitments they own, and you close each one with its evidence. A recurring commitment schedules its next occurrence.
Prepare reports for every active client in one step. Each draft pulls in the month's completed work, open matters, decisions needed, upcoming commitments and retainer usage. You edit the narrative, approve it and share it with the client's contacts, then draft the month's invoice in Invoice Generator.
Connect Claude or ChatGPT to the workspace. It works on the same records you do, and anything that becomes a commitment or reaches a client waits for your approval.
Set who can see a client or a request, and whether an assistant can read it at all.
Visible only to owners, admins and the people on that client's team.
Visible to admins, the assignee and the client lead. The request's files, messages and time follow the same rule.
Switch it off and every assistant connection refuses that client's records.
Changes to requests, commitments, reports and access are recorded with who made them and when.
Raq.com limits what a connection can read and refuses requests for any client with AI access switched off. It cannot recall what an assistant has already received, so keep one assistant project per client.
What a client's IT or security team usually asks before their records go into a new system.
Application and database servers run in Germany and Finland on dedicated hardware with encrypted disks, and uploaded files are kept in private European storage. Every connection uses HTTPS, and Cloudflare filters traffic before it reaches the servers.
Each person can add an authenticator app. An account owner can require two-factor authentication, or a verified Google Workspace or Microsoft sign-in, for everyone in the practice.
Owners can make assistant connections read-only or set them to expire, set session limits, and log every action an assistant takes in an audit log that exports to CSV.
The workspace sends nothing to an AI model on its own. Your assistant reads only what its connection allows. Raq.com's own AI features send text through OpenRouter with zero data retention by default, and Raq.com does not use your content to train AI models.
Each client's records export as a ZIP handover pack whenever you need them. When you leave, we return your data through export or delete it, as the data processing addendum sets out.
The data processing addendum and the list of subprocessors are published, ready for a client's supplier questionnaire.
Raq.com holds Cyber Essentials, the UK government-backed security certification. It is built and run by Vu AI Ltd, registered in England and Wales (company number 15766790), Knowle, Solihull. Automated database backups and a second server location support recovery if a server becomes unavailable.
One flat price however many clients you take on. Every team member and every client portal user is included.
Counsel Workspace
£510 a month for practices in the UK. 5% off when paid annually.
A practice with two lawyers, a paralegal, 11 retainer clients and 34 client portal users pays $649 a month, or £510 in the UK. The price stays the same as you add clients and people.
30 days with full access and no card. Subscribe from Settings whenever you are ready. If the trial ends unpaid, you keep full access for 14 more days, then the workspace stays readable for 30 days so you can export every client's records. After that it closes, and nothing is deleted until you ask.
Also included: a CRM, quotes and proposals, e-signature, secure file sending, file requests, forms, invoicing, automations, a document designer (Pretty Docs), a knowledge base, a task board and team chat. Your assistant runs on your own Claude or ChatGPT plan. The plan covers normal use of Raq.com's own AI features, and a billing manager can add more from $14 (£10 in the UK) a month. Prices exclude sales tax and VAT where applicable.
Every feature below is included in the practice plan and available from the first day of the trial.
Each client has its own space, and every request, commitment, document, time entry and report belongs to one client. A portal contact sees only their own client's shared records. You can restrict a client to the people on its client team, and mark a request confidential so that only admins, its assignee and the client lead can open it, along with its files, messages and time.
Your assistant connects through MCP, the open standard Claude and ChatGPT use to work with other software. It can read the records the connection allows, including the files clients send, log a request from an email, propose commitments from a contract with the clause quoted, log time, and draft internal notes, client replies and report narrative. It cannot approve commitments, approve or share reports, send anything to a client, invite portal contacts or change restrictions and AI access. Those steps return a link for a person to finish in the web app. Raq.com does not research the law or draft legal documents.
Commitments proposed by an assistant or by staff wait in a Needs approval queue until someone with the counsel role approves them in the web app. Counsel approves each report, which freezes its figures and stores the PDF, and the client sees it only when counsel shares it. A reply your assistant drafts stays a draft until a person sends it. Owners and admins always have the counsel role, and other team members can be counsel or staff.
Only what the assistant asks for and the connection is allowed to read. Lists return titles and status, and full content needs a separate request for a single record. Requests for a client with AI access switched off are refused. Whatever the assistant receives is then held by its provider under your own account with them.
Yes. The handover pack is a ZIP of the client's registers, the conversation on each request, the client's history, report PDFs and files with a readme, for when an engagement ends or the client moves to new counsel. Time entries and commitments also export to CSV. You can remove files, contacts and time entries in the workspace. To have a client's records or the whole practice deleted, email privacy@raq.com and we confirm when it is done.
Each contact you invite gets a private link that stays active while they use it and can be revoked. A link left unused for 90 days lapses, and the contact can email themselves a new one. The first visit confirms their email address, and by default each new browser session needs an emailed code. They see their open requests, the decisions you need from them, commitments you have shared with them, published reports and, if you switch it on, the retainer hours used. Internal notes, unshared commitments and draft reports stay hidden. Portal users are free and unlimited.
No. Raq.com records retainer fees and hours so you can report usage to the client. It does not hold funds on behalf of clients or keep a ledger of them, so money held for clients stays in your own bank accounts and records. Invoice Generator can bill your earned fees.
That judgement is yours, and Raq.com does not give legal or ethics advice. ABA Formal Opinion 512 (July 2024) and the SRA's warning notice on the misuse of AI (17 August 2026) both stress keeping client information confidential, using tools only with suitable safeguards, and checking anything an AI produces. The SRA notice also warns that sharing client information with an AI tool can waive legal professional privilege, and Opinion 512 expects informed client consent in some cases. The workspace gives you practical controls: record on each client when and how they agreed to AI use, switch AI access off for a client and every assistant connection refuses that client's records, lists return titles and status so full content needs a request for one record, and commitments, reports and client replies wait for a person. Use a business or enterprise plan for your assistant, check its retention and training settings, and keep one project or conversation per client.
No. The plan renews each month, or each year if you pay annually, until you cancel, and cancelling takes effect at the end of the billing period. After that the workspace stays readable for 30 days so you can export every client's records.
Yes. Settings has US or UK date formats, your currency and your time zone. Compliance templates cover Delaware corporations and LLCs, annual reports in any other state on dates you set, and UK private limited companies. They are starting points: you choose the items for each client and confirm every date against the current rules.
Add them one at a time, or upload a CSV of up to 1,000 clients with each client's main contact, using the template in the workspace. You check a preview before anything is saved.
Yes. Email hello@raq.com with your questions or to arrange a walkthrough, and a member of the team will reply.
Leave your work email and we will send a sample monthly report for a fictional client, in the format your clients would see. It covers completed work, open matters, decisions needed, upcoming commitments and retainer usage.
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